Svante Liljevall, COO at Evolution Gaming, has addressed delegates at the Gaming Regulators European Forum (GREF) annual summit, which is taking place in Riga between May 29 and June 2.
Liljevall’s involvement is the result of the GREF board and several Scandinavian attendees expressing an interest in learning more about Live Casino operational security, technology, regulatory and player protection issues.
Liljevall said: “All of us at Evolution welcome GREF to Riga, the home of Evolution’s European Live Casino production studios. The location is appropriate as I was asked to provide an insight into how secure and fully compliant Live Casino – with complete regulator visibility of any data set – is delivered from our Riga studios.”
The Evolution COO added: “Security and game integrity are amongst the top concerns of regulators. Security is paramount to Evolution operations at every level. For example, staff access to our studio and fingerprint scanning controls office complex; there are further limited access controls inside the building; and security and resilience of IT is assured through failover solutions. We also have scrupulous processes that maintain complete game integrity. For example, Roulette wheels are monitored 24/7 to ensure that there is no bias, and adjustments made immediately if any problem is suspected. For card games, new shoes are introduced daily and cards are stored in secure areas; and, of course, there is camera surveillance throughout.
Liljevall continued: “Having helped operators to gain first to market advantage in ‘new’ online gambling markets such as Italy, Denmark and Spain, we have a lot of experience to share on regulatory and financial data issues, too. Belgium and Holland are currently re-regulating, finalising details such as where servers should reside. Our work in Italy and Denmark provides reference cases that demonstrate how cost-effective it can be for operators to harness our central IT and infrastructure while still providing access to regulatory and financial bodies in real time, whenever required.
“We can also reference our work in the Spanish market where we have created a shared live studio resource at Casino Rincon de Pepe in Murcia. This was in response to the regulator’s stipulation that Spanish Live Roulette must be streamed from a licensed land-based casino located in the actual jurisdiction.
“Server location, however, is a separate issue. The Belgian authorities, for example, would be able to have full data access and visibility irrespective of server location; that is a given with Evolution solutions for any new or existing market.”
Other items on the GREF agenda include an EU update; working groups on e-gambling technical issues, responsible gambling and information and statistics; cross-border crime; social gaming; and the training of inspectors.