Service & Support

Operators and their players can rest assured that the exceptional live gaming experience we deliver is matched by our high quality 24/7/365 service and support. However, with high availability and failover built into every Evolution solution – and with games streamed live with staff responsible for operations – of all potential issues are dealt with almost instantly, before they become an issue.

Central to our service and support offering is the Evolution Live Support System. This web-based chat system allows customers and technical support and customer support staff to communicate in real time.

Key features of the live chat messaging system

• Automatic logging of all chat messages for viewing of chat history through the reporting system
• Authentication-based system to allow only specified users or groups to access a message channel.