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Q: I'm receiving an error message on program launch like "Cannot find capturelib.dll". What's going on?
A: This usually means that you have skipped a patch level (e.g.: You patched your software from version 1.0 to version 1.1 without applying the intermediary patch 1.01). To resolve this issue, go to: https://www.evolution.com/community/er1/software/ and apply each patch starting with the lowest number and work your way to the most current one.

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Q: I'm receiving an error message with "Fail 5 0x8007001F" when launching the Robot Control Center. How do I fix it?
A: Your computer may have a video card that contains a video capture device, which causes a conflict with the USB camera. We have noted this issue on the ATI Mobility Fire-GL 7500. To fix the issue, the video capture must be disabled when using the robot:

Click Start->Control Panel
Double-click the "System" icon.
Click the "Hardware" tab.
Click the "Device Manager" button.
Click "View->Show Hidden Devices"
Expand the "Sound video and game controllers icon"
Right click "Phillips WDM Capture Device" and select "Disable" from the popup menu.
Close the Device Manager.
Click OK on the System Properties dialog.
Launch the Robot Control Center.

Please email customerservice@evolution.com and let us know what kind of video card you have.

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Q: I've got everything connected and the power turned on but when I launch the Robot Control Center and try to move the robot, I get an error stating, "Cannot connect to the robot hardware" and the battery level meter in the Robot Control Center is not displaying a battery level. What do I do?
A: This issue could be caused by a couple of different things. First, you will want to check your Windows Device Manager to make sure that the Robot Control Module is being recognized properly:

1) Click Start->Control Panel
2) Double click the "System" icon.
3) Click the "Hardware" tab.
4) Click the "Device Manager" button.
5) Expand the "Universal Serial Bus controllers" tree.

Check that the "ER1 Robot Control Module v1.0" is within the "Universal Serial Bus controllers" tree and that there are no yellow exclamation marks over it's icon. If there is a yellow exclamation, reinstall the Robot Control Module driver:

1) Double click the "ER1 Robot Control Module v1.0" icon.
2) Click the "Driver" tab.
3) Click "Update Driver".
4) Select "Install from a list or specific location" and click .Next..
5) Select "Do not search, I will choose the driver to install". Click Next
6) Click "Have Disk..." and "Browse" to the location of the driver (D:\USB Robot Control Module)
7) Highlight the "ER1 Control Module v1.0" in the list and click the Next button.
8) When prompted by the driver-signing wizard, click "Continue Anyway".
9) After the files have been copied, click "Finish".

Re-launch the Robot Control Center then turn on the battery. You should now see the battery level meter in the lower left of the Robot Control Center display a battery level. If it does not, then try reinstalling the USB to Serial driver:

1) Click "Ports" in the Device Manager tree.
2) Double click the USB Serial Port icon.
3) Click the Driver tab.
4) Click "Update Driver"
5) Select "Install from a list or specific location" and click "Next".
6) Select "Do not search, I will choose the driver to install". Click Next
7) Click "Have Disk..." and "Browse" to the location of the driver (D:\USB Robot Control Module)
8) Highlight the "USB Serial Port" in the list and click the Next button.
9) When prompted by the driver-signing wizard, click "Continue Anyway".
10) After the files have been copied, click "Finish".

Re-launch the Robot Control Center then turn on the battery. You should now see the battery level meter in the lower left of the Robot Control Center display a battery level. If it does not, contact customerservice@evolution.com for further assistance.

First, check all cable connections going to and coming from the Robot Control Module. Once all the cables are determined to be proper, proceed with troubleshooting the RCM driver:

Plug the RCM into the laptop.
Click Start->Control Panel.
Double-click the 'System' icon.
Click the 'Hardware' tab.
Click the 'Device Manager' button.

Look in the list of devices and make sure that 'ER1 Control Module' is listed under USB devices. Also make sure that 'USB Serial port' is listed under the 'Ports' section of the device manager.

If there is a yellow exclamation point on the control module or USB serial port, the driver will need to be reinstalled as follows:

Double-click the ER1 Robot Control Module icon. Click the 'Driver' tab. Click the 'reinstall driver' button.

Insert the ER1 CDROM into the CDROM drive. When prompted, select CDROM as the location for Windows to look in for the driver. After the driver installation is complete, launch the ER1 Robot Control Center. The robot should now be working.

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Q: The RCM driver does not seem to be loading or the Windows hardware wizard is incorrectly identifying the Robot Control Module as a "USB <-> Serial". How do I fix this?
A: Please contact Evolution Robotics technical support at: (866) ROBO4ME for further assistance.

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Q: What USB hubs do you recommend using with the robot?
A: Any bus-powered hub that provides a full 500ma of power to each port will work. Generally, avoid hubs that come with an AC wall adapter, as these tend to rely on AC power to provide 500ma to each port. Hubs that we have had success with are here

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The reason this seems to happen is due to the HP laptop's handling of power management. When you unplug the laptop from the wall outlet and Windows' power management scheme is set to 'Laptop/Portable', power to the USB bus (and all devices on the system) gets reduced significantly. Since the Kritter Cam requires the full 500ma of power, there is not enough to keep it functioning.

SOLUTION:
Set your computer's power management scheme to 'Always On' as follows:
1) Click Start->Control Panel.
2) Double-click the 'Power Options' icon.
3) On the General tab, select "Always On" on the 'Power Scheme' menu.
4) Click 'Apply'
5) Click 'OK'

SIDE EFFECTS:
The camera now works when the computer is unplugged from AC power. However, you will notice a reduction in battery life.

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Q: Why is Speech Recognition still running after I close the Robot Control Center? It seems to be inserting text into my applications. How do I turn it off?
A: If you find that the Speech Recognition engine is recognizing and inserting unwanted text into your applications (such as Word, Excel, etc.), you may want to turn off the 'Language Bar' in Windows XP. You can do so as follows:

Click Start->Control Panel
Double-click the 'Regional and Language Options' icon.
Click 'Languages'.
Click the 'Details' button on 'Text Services and Input Languages'.
Click the 'Language Bar' button under 'Preferences'.
Check the box labeled 'Turn off advanced text services'.
Click 'OK'
Click 'Yes' on the next dialog box.
Click 'OK' on 'Text services and input languages'
Click 'OK' on 'Regional and Language options'
Close the Control Panel.

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Q: Why does the Robot Control Center freeze or crash when my laptop wakes up from hibernation or suspend?
A: We are currently looking into this issue and hope to resolve it from the Robot Control Center. However, you can prevent this behavior by turning off 'hibernation' and suspension. Proceed as follows:

WinXP: Click Start->Control Panel. Double-click 'Power Options'. On the 'Power Schemes' tab, select 'Never' in the System Standby menu for both 'Plugged in' and 'Running on Batteries'. Click the 'Hibernate' tab and un-check 'Enable Hibernation' in the Hibernate settings. Click 'OK'

After doing this, you may notice a decrease in your battery life.

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Q: When I try to use my USB hub with two cameras or a camera and the Robot Control Module, Windows tells me that there is not enough power available to operate the USB composite device. How do I fix this?
A: This is because you are using a USB hub that does not provide full power to each of its ports. It is splitting its power between all ports. We recommend using a hub such as the Adesso AUH-103 that can provide full power to all its ports.

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Q: Why do I receive an error stating, "This is not a valid Win32 application" when I try to launch the ER1 Robot Control Center patch or why does the patch look like the 'unknown' icon in Windows?
A: This is because Internet Explorer truncates the filename to address security issues related to downloading executable files from the Internet. To restore the filename, proceed as follows:
1) Right click the downloaded file.
2) Select "Properties" from the menu.
3) In the filename field, add ".exe" to the end of the filename (without the quotes).
4) Click OK.

This should resolve the issue and allow you to launch the patch normally.

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